CXPOS
Restaurant Management Solution
Client Details:
[Client Business Name]
[Client Address]
Ref: CS-POS-2026-V2.7
Date: 22 October 2026
Provider:
Caspersoft (Pvt) Ltd
"Enough Thinking."
1. Complete Subscription Tier Overview
Caspersoft offers modular pricing tiers designed to scale with your business growth. All prices are monthly software subscription fees per outlet.
| Subscription Tier | Monthly Fee (AUD) | Core Support Level |
|---|---|---|
| Starter Edition | 79 | Standard |
| Essential Edition | 129 | Standard |
| Premium Edition | 199 | Standard |
| Custom (Enterprise) | Quote on Request | Enterprise Priority |
Selected Configuration Summary
2. Detailed Feature Matrix
| Feature / Module | Starter | Essential | Premium | Custom |
|---|---|---|---|---|
| POS Billing & Table Management | ||||
| Back-Office ERP & Analytics | ||||
| Kitchen Display System (KDS) | ||||
| Advanced Recipe & BOM Inventory | ||||
| QR Menu & Self Ordering | ||||
| Steward/Waiter Ordering App | ||||
| Modifiers, Promotions & Loyalty | ||||
| Sales Forecasting & Menu Upselling | ||||
| Self Pay & Checkout (Phone / Kiosk) | ||||
| Delivery Marketplace API Integration (provider scoped) | ||||
| Multi-Outlet Cloud-Sync Console | ||||
| Unified Hotel PMS Integration | ||||
| ECR Integration & Custom API Access |
3. Support Level Agreements (SLA)
Account Manager subscribers benefit from a "Hybrid Support" model, providing access to both the General Hotline and a dedicated Personal Priority Line.
| Feature | Standard Support | Dedicated Account Manager |
|---|---|---|
| Coverage | Weekdays: 8:30AM-7:30PM Weekends: 8:30AM-5:30PM | 6am to 10pm / 7 / 365 |
| Access Method | General Hotline (Queue) | Direct Line + General Hotline |
| Call Recording | Fully Recorded | Not Recorded (Direct Line) |
| Major Changes | Ticketing System | Mandatory Email Written Trail |
Australian Service Scope — Preview:
- General Hotline: Call handling and any recording arrangements are confirmed in the Australian service agreement before go-live.
- Direct Lines: Dedicated account-manager access and any recording arrangements are confirmed separately in the Australian support scope.
- Email Mandate: To ensure technical accuracy and legal accountability, all major system requirements or commercial changes must be submitted via email. Verbal instructions via unrecorded direct lines will not be accepted for high-impact system configurations.
4. Commercial & Payment Terms
4.1. Rate Stability
Subscription fees are fixed for one (1) year. No rate revisions apply during this initial 12-month term.
4.2. Prepaid Structure
Fees are payable in advance and are non-refundable once service commences.
4.3. Refundable Security Deposit
- Deposit equivalent to one (1) month's subscription is required.
- Refundable after 6 months from termination, provided all dues are settled.
- Termination within the first 6 months results in full deposit forfeiture.
4.4. Service Activation
Activation requires settlement of the first prepaid subscription fee and the refundable deposit in full.
4.5. Arrears
Invoices unpaid for over 15 days from the due date will result in immediate service suspension.
6. Legal Acknowledgement & Acceptance
By making payment for the initial invoice, the Client formally acknowledges and agrees to all terms, service levels, and exclusions stated in this Annexure. All software remains the exclusive property of Caspersoft (Pvt) Ltd.
Authorized Signature
Caspersoft (Pvt) Ltd
Customer Acceptance
Date & Seal
AU design preview: indicative AUD prices, excluding GST where applicable. Tax is not calculated. This is not a binding offer, invoice or subscription agreement; final pricing and Australian commercial terms require a written quote.